Previous incidents

July 2025
Jul 24, 2025
1 incident

Degraded deliverability against Microsoft email servers.

Degraded

Resolved Jul 25 at 02:58am EDT

We have rotated in a new set of sending IPs, and we're seeing Microsoft deliverability rates return to normal. We will continue monitoring this over the coming days.

1 previous update

Jul 14, 2025
1 incident

Deliverability Issues Across Email Providers

Downtime

Resolved Jul 14 at 07:06pm EDT

PostMortem: OVH DNS Outage

Issue Summary:
DNS resolvers on our OVH data center provider went down. Our mail sending infrastructure was unable to pull new mail tasks from the queue, and unable to deliver them due to inability to lookup MX records.

Timeline:
7/14/2025
17:54 [Downtime Begins] OVH DNS Outage, Cargo cannot pull messages off SQS queue, the few messages it has cannot be delivered because it cannot lookup MX records
18:01 [First Alert] BetterStack pings Matthew for "Gmail Deliverab...

2 previous updates

June 2025
Jun 10, 2025
1 incident

Impacted Delivery with Microsoft live.com and outlook.com mailboxes

Degraded

Resolved Jun 11 at 06:46am EDT

We have rotated out affected sending IPs, and microsoft deliverability is returning to normal.

1 previous update

May 2025
May 14, 2025
1 incident

User Login Without Password Affected

Degraded

Resolved May 14 at 08:42am EDT

Magic-link user based logins have been fixed.

1 previous update

May 02, 2025
1 incident

SPF Record Change Impacted Deliveries

Degraded

Resolved May 02 at 11:26am EDT

The SPF record issue has been resolved.

1 previous update