Previous incidents
Degraded deliverability against Microsoft email servers.
Resolved Jul 25 at 02:58am EDT
We have rotated in a new set of sending IPs, and we're seeing Microsoft deliverability rates return to normal. We will continue monitoring this over the coming days.
1 previous update
Deliverability Issues Across Email Providers
Resolved Jul 14 at 07:06pm EDT
PostMortem: OVH DNS Outage
Issue Summary:
DNS resolvers on our OVH data center provider went down. Our mail sending infrastructure was unable to pull new mail tasks from the queue, and unable to deliver them due to inability to lookup MX records.
Timeline:
7/14/2025
17:54 [Downtime Begins] OVH DNS Outage, Cargo cannot pull messages off SQS queue, the few messages it has cannot be delivered because it cannot lookup MX records
18:01 [First Alert] BetterStack pings Matthew for "Gmail Deliverab...
2 previous updates
Impacted Delivery with Microsoft live.com and outlook.com mailboxes
Resolved Jun 11 at 06:46am EDT
We have rotated out affected sending IPs, and microsoft deliverability is returning to normal.
1 previous update
User Login Without Password Affected
Resolved May 14 at 08:42am EDT
Magic-link user based logins have been fixed.
1 previous update
SPF Record Change Impacted Deliveries
Resolved May 02 at 11:26am EDT
The SPF record issue has been resolved.
1 previous update