Previous incidents

August 2025
No incidents reported
July 2025
Jul 24, 2025
1 incident

Degraded deliverability against Microsoft email servers.

Degraded

Resolved Jul 25, 2025 at 06:58am UTC

We have rotated in a new set of sending IPs, and we're seeing Microsoft deliverability rates return to normal. We will continue monitoring this over the coming days.

1 previous update
Jul 14, 2025
1 incident

Deliverability Issues Across Email Providers

Downtime

Resolved Jul 14, 2025 at 11:06pm UTC

PostMortem: OVH DNS Outage

Issue Summary:
DNS resolvers on our OVH data center provider went down. Our mail sending infrastructure was unable to pull new mail tasks from the queue, and unable to deliver them due to inability to lookup MX records.

Timeline:
7/14/2025
17:54 [Downtime Begins] OVH DNS Outage, Cargo cannot pull messages off SQS queue, the few messages it has cannot be delivered because it cannot lookup MX records
18:01 [First Alert] BetterStack pings Matthew for "Gmail Deliverab...

2 previous updates
June 2025
Jun 10, 2025
1 incident

Impacted Delivery with Microsoft live.com and outlook.com mailboxes

Degraded

Resolved Jun 11, 2025 at 10:46am UTC

We have rotated out affected sending IPs, and microsoft deliverability is returning to normal.

1 previous update