Previous incidents

We have scheduled a maintenance window that will specifically affect the testing of email aliases. During this time, test emails won't be sent in real-time but will be dispatched as soon as maintenance concludes.

Please be assured that this will not impact the main ImprovMX infrastructure or your regular email service.

Your understanding and patience are greatly appreciated as we continue to enhance our service. Thank you for your trust in ImprovMX.

Post Mortem

Recently at ImprovMX, we encountered a challenge within our email forwarding service. An unexpected update to a server OS package on AWS disrupted our system's ability to automatically scale instances as demand increased.

Resolution and Recovery:

Our dedicated team responded quickly with a two-step plan:

1. Quick Fix: We redeployed our servers with a targeted fix to the issue caused by the unexpected update, enabling us to resume our service quic...

We have identified the root cause of the issue and have implemented a fix.

We will be monitoring this to ensure that it remains stable.

You should start seeing your emails being delivered as the backlogs are gradually cleared from our infrastructure.