Back to overview
Degraded

Delayed Email Deliveries

Oct 04 at 05:33am EDT
Affected services
mx1.improvmx.com
mx2.improvmx.com
smtp.improvmx.com

Resolved
Oct 04 at 05:54pm EDT

Post Mortem has been posted to improvmx.com/blog/post-mortem-backed-up-delivery-queue

We sincerely apologize for the downtime here, this doesn't meet our reliability bar. We will diligently make improvements to prevent this kind of issue going forward.

Updated
Oct 04 at 08:54am EDT

We've churned through our backlog of emails.

Email delivery is back to normal now.

Full PostMortem will be posted later today to this status page and to https://improvmx.com/blog

Updated
Oct 04 at 08:09am EDT

NOTE: OpenSRS/hostedemail.com mail servers seem down, any customers with those inboxes will not be receiving emails until they recover.

Updated
Oct 04 at 07:55am EDT

We have mitigated the issue, our mail servers are making their way through the backlog of queued emails.

We will post again when the queue is complete and email delivery is back to normal.

A full postmortem will be posted tomorrow.

Updated
Oct 04 at 07:18am EDT

We have identified the root cause, and are mitigating the issue now. Emails queued for delivery are beginning to come through.

We will post another status update soon.

Created
Oct 04 at 05:33am EDT

We are currently investigating increased error rates on email deliveries.